Skip to main content
Advertisement

Topic - Features

Luxury Market
A woman sitting in a bathtub holding a tray - Unsplash+

The Future of Luxury Experiences: Where Luxury Meets Hospitality - By Dr Matthias Fuchs

The luxury industry is undergoing a change. As a result, its products are reaching more and more people. In order to avoid losing exclusivity and uniqueness, many brands are now relying on 'experiences'. These are enabling them to strengthen their relationships with their customers, offering them a unique experience without sacrificing status or reputation.

Generationalism
A group of employeess - Source Doug Kennedy

Time To Eliminate Generationalism in the Hotel Workplace: Myth of Generational Differences Has Been Busted by Research - By Doug Kennedy

As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year. Generationism is harmful, just like racism and sexism. Worse yet, many of those spewing these falsehoods are making a handsome profit by doing so.

Hotel Industry Challenges
A group of executives - Unsplash+

HVS Editorial - Riding the CFO Roundabout: Securing Hospitality's Financial Leadership Future - By Bill Conn

Since 2022, hospitality has seen a 30% increase in CFO turnover and a significant demand for financial executives. This trend, driven by post-COVID-19 burnout, remote work popularity and high inflation, reflects broader economic phenomena. High CFO turnover disrupts strategic initiatives, even while introducing fresh outlooks and innovation. Companies must balance retaining experienced leadership with embracing new ideas and fostering an adaptable culture to ensure resilience and sustainability.

Guest Of The Future
Source Deloitte

The Hospitality Guest of the Future - By Anjusha Chemmanur and Leila Jiwnani

The hospitality industry is constantly trying to keep up with ever changing consumer demands. Some of the key factors driving the change include generational shifts, technology developments, increased ESG compliance requirements, more demand for personalised experiences and finally the blurring of lines between business and leisure travel.

Customer Experience
Source McKinsey & Company

How the Best Hotels in the World Deliver Exceptional Customer Experience

Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. Stellar service, driven by devoted hotel staff, is what makes a great property come alive. As one general manager (GM) of a luxury hotel told us in an interview, 'Our facility is our stage, and guests are paying for a performance.'

Conceptual portrait displays thinking and focus

Constructive Criticism or Toxic Comments? How to Make the Difference?

Criticism is never easy to take, but at some point in your professional life, you will receive it and may also have to give it. Although it might not feel like it at the time, receiving criticism can be a positive and enriching experience. It can help you identify gaps in your knowledge and enable you to see certain situations in a different way. Constructive criticism, by its nature, aims to support growth and improvement, making it an invaluable tool for personal and professional development.

Sustainable Travel
How Can We Transform Travel into a Force for Good?

How Can We Transform Travel into a Force for Good?

Pollution, overtourism, and local residents displaced by tourists. These are just some of the concerns that have plagued destinations such as Venice, Barcelona, and Hat Maya, the bay made famous by the film, The Beach, in Thailand. But it doesn't have to be this way.