According to Phocuswright's latest travel research report GenAI and Emerging Tech Use Among Travelers, nearly half of travelers would be comfortable in a chatbot interaction where they provide their trip preferences and the AI platform offers a range of recommendations.
Record online direct bookings drive hotel innovation by making guest data more accessible, a trend that could boost business - but only if hotels continue to push forward on increasing digitalization.
Personalization, artificial intelligence and conversational commerce can unlock new opportunities for travel and hospitality companies.
With 2023 in our rear view, travel industry experts are now focused on the year ahead. 2024 is poised to be exciting and potentially disruptive on the heels of 2023?s wave-makers including the rapid adoption of generative artificial intelligence and increasing demand for experiential travel, among others trends. As we do at the start of each year, we have asked some of our trusted sources for their take on the year ahead.
For years, hospitality executives have been talking about how their apps are a critical part of their loyalty and guest engagement strategies during all stages of booking, staying and departing. In an era when everyone lives on their phones, it\'s no surprise. And as mobile applications have become increasingly important, they\'ve evolved.
For those of you not keeping up, ChatGPT at the end of 2022 gave us a computer that can understand and generate English. Not just English, but human language in general. On the face of it, that can seem like a small step. It’s not. Yes, it struggles with facts and up-to-date data, but that part is solvable and often not as critical as you’d think. If that wasn’t revolutionary enough for you, the next shift is generative artificial intelligence (GenAI) going multi-modal.
For publishers and content creators, the furor surrounding the launch of OpenAI’s ChatGPT was certainly a shock. But for businesses dependent on Google’s organic search traffic, the initial hubbub on what generative AI would do to (human) content creation was just the warm-up act.
According to Phocuswright's research report U.S. Online Travel Agency Market Report 2022-2026, online and offline travel both showed robust growth, but the channel share shifts seen during the pandemic are slowly changing course.
Trip.com Group believes content providers such as Douyin, the TikTok for China, will find it difficult to replicate the online travel agency experience.
Travel websites are among the worst offenders when it comes to accessibility, a new report finds.